- How do I make a payment?
- We accept these convenient payment methods:
- Bank Transfer
- International Card (Visa, Mastercard, JCB)
- NAPAS card
- Your booking will be confirmed only after payment is completed.
- My card payment failed and the class wasn’t booked. What should I do?
- If your card payment fails, try one of these alternative payment methods:
- Bank Transfer
- Your booking will be confirmed only after payment is completed.
- Can I get a red invoice for my payment?
- Yes! If you need a red invoice, please email the following information to [email protected]:
- Booking Numbers: List all booking numbers requiring a red invoice.
- Company Information: Company Name Tax Code Company Address Email Phone Number Booking Details
- The process typically takes 3-5 business days to complete.
🧾 Refunds & Support
- If your tutor is late or does not show up, we will issue a full refund and provide a replacement session
- If the tutor isn’t a good fit, no problem — just let us know and we’ll help you match with someone new
- Refunds take 2-3 working days to process once we have your complete bank details. For card payments, bank policies may extend this timeline up to 30 working days.