Tudy’s payment & refund policy

1. How do I make a payment?

• We accept these convenient payment methods:
  • Bank Transfer
  • International Card (Visa, Mastercard, JCB)
  • NAPAS card
• Your booking will be confirmed only after payment is completed.

2. My card payment failed and the class wasn’t booked. What should I do?

• If your card payment fails, try one of these alternative payment methods:
  • Bank Transfer
• Your booking will be confirmed only after payment is completed.

3. Can I get a red invoice for my payment?

• Yes! If you need a red invoice, please email the following information to [email protected]:
  • Booking Numbers: List all booking numbers requiring a red invoice.
  • Company Information: Company Name Tax Code Company Address Email Phone Number Booking Details
• The process typically takes 3-5 business days to complete.

4. How do I use a voucher?

• You can use your voucher by clicking the “Voucher” section during the payment step. Be sure to apply it before submitting your booking.
• Tip: View all your available coupons in the “My Vouchers” section under the “Human” icon.

5. When will I receive a refund for a cancelled class?

• Refunds take 2-3 working days to process once we have your complete bank details. For card payments, bank policies may extend this timeline up to 30 working days.